MM
Millicent M
1 reviews | Active since Feb 2013
16 May 2019, 08:22
Order not delivered
I placed an online order sent from Nadon Bunbury. The dessert was not delivered. I told them about this ad and I was told the driver will bring it. This was last Wednesday around 16:00. A week later my money is gone and they deliver. The lady at the phone kept faking surprise and asked if I still haven't received it. Do your job and find out if orders were delivered. Please refund my R27, you wouldn't give me the dessert for free so please my money back. Thanks.
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Replies (2)
Nando's's replyOfficial
16 May 2019, 11:17Dear Millicent
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply16 May 2019, 11:17
Official
Dear Millicent
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
MM
Millicent M's updateReviewer Update
20 May 2019, 10:16This is very disappointing even for you. FYI, when you call me with your 'we're so sorry for your bad experience' apologies and ask for a pin to enter my complex, it costs me R3 to get this pin. Not only did you waste my money TWICE, I had to sit around and wait for an order that was not to be. THANKS!!!
Please do not attempt to deliver this to me anymore, just refund that portion to my card.
Please do not attempt to deliver this to me anymore, just refund that portion to my card.
MM
Millicent M's update20 May 2019, 10:16
Reviewer Update
This is very disappointing even for you. FYI, when you call me with your 'we're so sorry for your bad experience' apologies and ask for a pin to enter my complex, it costs me R3 to get this pin. Not only did you waste my money TWICE, I had to sit around and wait for an order that was not to be. THANKS!!!
Please do not attempt to deliver this to me anymore, just refund that portion to my card.
Please do not attempt to deliver this to me anymore, just refund that portion to my card.