tM
thanyani M

1 reviews | Active since Jan 2011

01 Jan 2019, 20:22

Order not delivered

I made a order from Nandos lakeside mall order number 6752, which was supposed to be delivered at 18:20 and after not receiving my order at that time I called the and they told me my order its on its way and you be delivered shortly, 1 hours after the time the order was originally supposed to have been delivered I call again only to be told the driver returned with my order cause he call me and couldn't get hold of me and I dont have any missed call in my phone and my phone was on with good receiption. And I asked the manager to resolve this matter she said there was nothing she could do since they are about to close, so now at 20h00 on a holiday with most fast food closed already I have come up with a plan only because of your *********** driver and manager, I so disappointed. I hope sort this matter out.

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Replies (1)
Nando's
Nando's's reply03 Jan 2019, 09:31
Official
 Good Day Thanyani,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. 
PERi-PERily yours, 
The Nando's customer care team 
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)