1 reviews | Active since Jun 2014
Order messed up
On the 27th I telephonically placed an order for Nandos Yeoville. On the phone I specified the parts of meat I wanted and I made a request for extra sauce. I was given time as to when to fetch my order which I arrived 10mins after the given time. I got to collections only to be told the rice is not ready I needed to wait for it. I waited for 15mins which was way too long for an order placed over the phone. I then approached the counter and enquired why my order was taking long, Only then I find out that my order has been ready for a while I was just not given the order. When I get home-no extra sauce and the portions I requested are not there. I am greatly disappointed at this store. It is now a norm for customers to get wrong prders. It just doesn't get any better. After calling the store a numerous times I eventually gave up as no one was answering the phones.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,