TM
Tumelo M
1 reviews | Active since Feb 2021
10 Feb 2021, 20:22
Order is usually wrong
I bought chicken with a special request that the chicken should be plain I.e Without basting. I got home to eat only to discover that the chicken was basted and dripping in their hot sauce. I’m so disappointed because this is not the first time they’ve done this with my order at different braches. I’d advice you to avoid nandos if you’ll have any special requests to your order
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Replies (2)
Nando's's replyOfficial
11 Feb 2021, 13:48Dear Tumelo, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply11 Feb 2021, 13:48
Official
Dear Tumelo, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
TM
Tumelo M's updateReviewer Update
11 Feb 2021, 23:22I was contacted by the nandos team so that they can make up for the service I received. Although I’ve not been able to go to the branch yet, I appreciate that they have called to show they care about customer satisfaction. Keep it up nandos
TM
Tumelo M's update11 Feb 2021, 23:22
Reviewer Update
I was contacted by the nandos team so that they can make up for the service I received. Although I’ve not been able to go to the branch yet, I appreciate that they have called to show they care about customer satisfaction. Keep it up nandos