TT
Thembi T
1 reviews | Active since Jan 2014
31 Mar 2016, 23:03
Order incomplete
I ordered nandos for delivery they told me that it would take 45mins to an hour never mind the fact that i was less than a kilometer away. I was okay with that after all i guess it was busy. In my order i specified that i wanted butter included in my order i said it more than once just to make sure it comes. Then my order came to my surprise the was no butter, mind you i am pregnant and very hungry i told the delivery guy that i wont pay for it and that i want my butter, the guy left with the food and it took him another hour just to comeback with butter remember i am less than 1KM away. When the food came the meat was burnt and cold. The delivery guy had an attitude, which i did understand i just wonder what they did to my food. So it takes Nandos benmore 2 hours and 30 mins to get an order correct and delivered less than 1km away.
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Nando's's replyOfficial
01 Apr 2016, 10:05Hello nomataz,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
Best regards,
Nando's's reply01 Apr 2016, 10:05
Official
Hello nomataz,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
Best regards,