Online order *****! I WANT MY MONEY BACK!!

Item: Nando's
Rating: 1
Author: Thobile K

I placed an order via your app. Opted for collection. R202 deducted from my account. Get to the store I am told about an order number that I have not received. Called the call centre ********** 332 - this is supposed to be a help line/ complaint line. I am the least bit amused by the service of the LACK OF CUSTOMER SERVICE OF YOUR SO CALLED CUSTOMER SERVICE CONSULTANTS. For the life of me, I cannot recall the name of the first agent i spoke to. The second one was Nombuso ( ********** 955) who was just as untrained/uns****ed as the first agent. Words such as "I don't know"; "we don't deal with that we are not the store"; "hang up the phone and press option 2 to be put through to the store". I am really confused on how you call that call center a customer service line. You honestly need to train your staff. I am so annoyed to the point that I do not wanna see or order from Nando's anytime soon if not never ever again. I honestly was hoping for better service delivery and better trained staff.

Nandos East Rand Mall have far better customer care. PLEASE ask them to train your call centre staff.

PLEASE REFUND ME MY MONEY!!! I WANT MY MONEY BAC****

Helpful (0)

Replies (2)

Nando's's replyOfficial

27 Apr 2019, 17:30

Dear Thobile ,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's's reply27 Apr 2019, 17:30

Official

Dear Thobile ,

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Thobile K's updateReviewer Update

07 May 2019, 18:25

Nandos i am still waiting for my refund. 11 days later. Please be fair, Can't loose anymore love than I already have lost for Nando's!!!!

Thobile K's update07 May 2019, 18:25

Reviewer Update

Nandos i am still waiting for my refund. 11 days later. Please be fair, Can't loose anymore love than I already have lost for Nando's!!!!