Ongoing Issues with Nando’s Orders and Customer Service

I am writing to formally lodge a complaint regarding the consistent and troubling issues I have experienced with Nando’s over the past several months. As a loyal customer, I have encountered repeated problems with my orders, including missing items, incorrect orders, and substandard food quality. Despite using the Nando’s app for convenience, my orders often fail to print or are not fulfilled correctly.

On multiple occasions, I have raised complaints with the store management, specifically with managers named Bandile and Ezy. Unfortunately, their response has been dismissive and disrespectful. Not only have I been banned from certain stores for lodging complaints, but I have also been threatened and denied proper support. Despite having proof of payment, I have been repeatedly let down by the lack of resolution and compensation.

The issues have been particularly distressing during major holidays, such as Christmas Day and New Year’s Eve, where I was unable to enjoy my meal due to these repeated problems. The lack of accountability and empathy from Nando’s has greatly impacted my trust and loyalty as a customer.

I urge helloPeter to look into this matter thoroughly and hold Nando’s accountable for their poor service and negligence. As a dedicated patron, it is disheartening to be treated this way, and I hope that by raising awareness, we can prevent similar experiences for others.

Thank you for your attention to this serious matter.

Sincerely, Eugene Roets *** ***