IN
Innocentia N

1 reviews | Active since Aug 2019

06 Aug 2019, 11:26

OLD RICE AT NANDO'S WATERFALL

I ordered 3 hot pots from Nando's drive through in waterfall. When I got home, all 3 had old stale rice. So stale that it was crunchy and hard. This is really disappointing. I couldn't take them back because I don't live in the area, I just happened to drive by after work.

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Replies (1)
Nando's
Nando's's reply06 Aug 2019, 16:46
Official
 Good Day Innocentia,
 There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.  We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.  We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.  PERi-PERily yours,  The Nando's customer care team  Customer care:              *** Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)