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Aziz D
1 reviews | Active since Mar 2010
11 Mar 2016, 14:30
OFF CHICKEN!
A few weeks back, my wife got terribly ill after eating at this Nandos. I called customer care and was assured that this would be taken seriously. They called my wife, asked her a dozen questions and promised an investigation would take place. Since then we have not received any sort of feedback. It seems as if it just got swept under the rug. I decided to try eating there again myself a few days ago, lo and behold- I got food poisoning as well. It seems as if this is a regular occurrence. I will definitely be telling everyone about this pathetic service and I will definitely not be returning!!
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Nando's's replyOfficial
11 Mar 2016, 18:55Hello tonymoneo,
Thank you for taking the time out to correspond with us again. We do apologise for your unfortunate experience at our Restaurant. Please note that we are in the process of investigation your wife's complaint and will be contacting you shortly to address your latest experience.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Thank you for taking the time out to correspond with us again. We do apologise for your unfortunate experience at our Restaurant. Please note that we are in the process of investigation your wife's complaint and will be contacting you shortly to address your latest experience.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
Nando's's reply11 Mar 2016, 18:55
Official
Hello tonymoneo,
Thank you for taking the time out to correspond with us again. We do apologise for your unfortunate experience at our Restaurant. Please note that we are in the process of investigation your wife's complaint and will be contacting you shortly to address your latest experience.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Thank you for taking the time out to correspond with us again. We do apologise for your unfortunate experience at our Restaurant. Please note that we are in the process of investigation your wife's complaint and will be contacting you shortly to address your latest experience.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,