1 reviews | Active since Mar 2015
#NoToNando's
Oh my word South Africa, why do we support Nandos???!!! The second time in a row that we have had a shockingly BAD experience @Nando's. First time I ordered online using their app at 6:30pm, with an expected delivery at 7:25pm, and by 9pm I still didn't have my order. After calling the store, Banbury, for 45 minutes, someone decided to answer the phone, (rudely) to be told they dont have my order. AFTER THEY HAD ALREADY DEBITED MY BANK ACCOUNT. I had to go elsewhere to get food that night. Tonight, 22 November 2019, I called the store (Bromhoff) directly to ensure my order was indeed captured, and I receive ICE cold food, looking terribly unappealing and half a portion of chips. The chicken was tough, and if it wasn't for the sauce, would have been dried out like it was standing for hours. Plus they didn't bring the water that was ordered and paid for. I can get more for my money by buying a FULL BBQ chicken at Spar, with 6 rolls and a bottle of peri peri sauce, and it's still hot when I get to enjoy it. #NoToNandos Took me four weeks to get a refund from them on my first order. #BlackFriday
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Thank you for the reply, however, it seems you don't follow through with your promises, but that was to be expected.
I received a call from head office, assuring me that the complaint would be escalated to the store in question.
This was on 28 November with reference number CAS-375889-Q1Q2H4
To date, no-one has bothered to call or follow up, not even a carrier ***eon with a note.
(maybe that was served to another unsuspecting fool, I mean customer, as it's about the size of your chickens lately)
Way to win back customers.
Very Sceri-Sceri
Disappointed.
Thank you for the reply, however, it seems you don't follow through with your promises, but that was to be expected.
I received a call from head office, assuring me that the complaint would be escalated to the store in question.
This was on 28 November with reference number CAS-375889-Q1Q2H4
To date, no-one has bothered to call or follow up, not even a carrier ***eon with a note.
(maybe that was served to another unsuspecting fool, I mean customer, as it's about the size of your chickens lately)
Way to win back customers.
Very Sceri-Sceri
Disappointed.