NOTHING GOOD TO SAY ABOUT THE FOOD OR CUSTOMER CARE CONSULTANTS

Describe my experience....Just bad! I am disappointed in the watered down runny chicken livers I received yesterday. I was so excited for my meal and was disgusted at what I got! So I have complained to customer service which was pointless. I received a call from the manager at Croydon Nandos which was a pathetic apology. No mention of replacing the meal or reimbursing my money. Instead I was told that there will be an internal investigation and they will fix it-how the %&#! does that fix my situation? and then you want me to buy from your branch AGAIN!? Now I get a call from Nandos "head office"-I was asked the following; Has the matter been resolved? NO IT HASN'T BEEN RESOLVED! I WANT A FORM OF REIMBUR*****T FOR THE $&^$ THAT WAS GIVEN TO ME. THAT I HAD TO THROW AWAY. THAT I HAD TO PAY FOR AND COULD NOT ENJOY!!!!! Did I receive a call from the manager and did he apologize? YES I RECIEVED THE APOLOGY-I DO NOT ACCEPT IT. HOW HAS MY PROBLEM BEEN RESOLVED FOR THE SECOND TIME!!!!!

Your response to me is that you will retrain your staff. Maybe you should retrain your employees in the customer care department as well. I see you have many complaints about service and the quality of your food, yet you seem to be doing nothing about it! Your food is over priced and everything about Nandos is well....down right ***********. Which is sad because your food used to be so good that I didn't care about what the price was. The only good thing left about Nandos are the sauces that you can buy through pic n pay etc. I would be too scared to buy it from your branches in fear that they water down the bottled sauce as well. I have made sure that I have shown everyone in my office the kind of food that you are PROUD to serve-I can tell you that you have lost at least 100 customers. I hope other people will see this complaint and think twice before trusting Nandos with making their meal.