1 reviews | Active since Oct 2011
Not the usual good service i'm used to
Last night i went to the Nandos at Ghandi Square and i ordered the family pack meal with the chicken cut into four pieces and an extra garlic roll on the side to which Thembela told me they wouldn't do but luckily she asked the cook who said he would do it, so then i added an additional garlic roll, on top of the initial one, with cheese. When Thembela was repeating the order back to me she had swapped the Portuguese rolls that come with the combo for the garlic ones but i corrected her and told her i want the orders as is and the garlic rolls as an extra. When i get home there were only 2 Portuguese rolls instead of 4 along with the 2 extra garlic rolls (one with cheese). It was already late so i couldn't go back and then when i open the chicken it was cut into 8 pieces. This just really annoyed me to the fullest extent because i couldn't go back because it was already closed. I love Nandos and i like it a specific way and believe me if i could, i would've gone back to fix this with the store directly but like I've said several times it was late. This kind of service is not acceptable.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)