NC
Nathi C

1 reviews | Active since Jan 2018

08 Jan 2018, 12:26

Not nando's food i have come to love and eat at nando's

On 6th of Janaury 2018 Time : 21:09 Nando’s at umlazi megacity Telephone number ********** Order number 578

I ordered the below at the above mentioned nando’s for take away

1. Strip & rice (the strips did not taste like nandos, the meat was boiled ) 2. ¼ CP and Roll( the meat was boiled , sauce had water in it ) 3. 1 wedges single (when I got home these were not in my take away packet ) Please assist in addressing this, had to wait for almost 35 minutes only to find the food was not up to the standard I expect to receive from nando’s Also I never received my wedges Please assist with a refund for the wedges that I paid for and never received Another thing when I tried to call this number ********** , the was a voice message stating I had called after operational hours , it was way before 22h00

0
Replies (1)
Nando's
Nando's's reply08 Jan 2018, 16:14
Official

Dear Nathi

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)