Not impressed
<p>So, this afternoon a close friend of mine gave me access to his wiCode with a balance of R705 for me to use to buy myself lunch... This wiCode was sent via text and I was told to show the text to the cashier. So off I went to grab lunch for myself and before I placed my order I informed the lady at the till about the wiCode and the instructions I was given to use it. The cashier didn't even bother reading the text and looking at the code, she simply said that they don't take vouchers anymore because of *****. She called no manager for varification, did not look at the code and the text and simply dismissed me. I had my heart set on Nando's for lunch so I placed my order and payed using my card... i was not impressed with the way I was handled, nor am I impressed with the cashier lady. She was rude and ill informed and indignant. I'm a HUGE fan of Nando's and this experience has left a bitter taste in my mouth.</p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
Best regards,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
Best regards,
Dear Team
I received a call from the store manager Sabelo and he sorted things out... what a sweet man! I can be quite harsh when I'm annoyed but he handled my complaint with ease. Give that man a Bells!!
Thanks Nando's
Dear Team
I received a call from the store manager Sabelo and he sorted things out... what a sweet man! I can be quite harsh when I'm annoyed but he handled my complaint with ease. Give that man a Bells!!
Thanks Nando's