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Nkhumeleni N
1 reviews | Active since Feb 2015
31 May 2015, 10:51
Not Cooked At Alll!!!
I ordered a Quater Leg hot portion extra sauce, only to get home and find an absolutely raw piece of chicken!!! Now I get that it's Friday night and you guys just want to go home, but I don't care if I get there at 20h55 and you guys close at 21h00,if u tell me u closed cool I get that, but u weren't closed, if you are going to take my order atleast make sure u do your job well!!!! I wasted my time and petrol coming there and R32 for something I couldn't even eat! Do you know what it is like to be excited to eat something u paid for, get home, only to find, you can't eat it! My dog went to sleep having ate raw chicken, I went to sleep hungry.DISAPPOINTING!!!
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Nando's's replyOfficial
31 May 2015, 11:26Hello Nkhume06,
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-65941-N2CYZ5 assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-65941-N2CYZ5 assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Nando's's reply31 May 2015, 11:26
Official
Hello Nkhume06,
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-65941-N2CYZ5 assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction, with interaction number CAS-65941-N2CYZ5 assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za