CP
Charmaine P

1 reviews | Active since Mar 2012

19 Feb 2018, 09:19

Not a pleasant experince

Hi Yesterday we went to Nandos Brackenhust for lunch and couldn't believe how much flies there was. We we there in January after doing school shopping and again there was flies we complained and was told there didn't have the fly catcher. Yesterday when we asked the waitress if she can do anything about the flies she said the manager forget to buy the fly catcher, now please we spend lots of money for a family meal and find it not fair that we should spend all of the time chasing the flies away. In January we ignore it but a month later to still have the same experience is not very nice. Please help as my family loves Nandos even tough the size of the chicken is so small! Many thanks

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Replies (1)
Nando's
Nando's's reply19 Feb 2018, 15:14
Official

Good Day Charmaine

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

The Nando's Customer Care Team