TM
Tumiso M

1 reviews | Active since Feb 2014

20 Nov 2017, 15:58

No response about complain from manager

My husband went to Nandos in flora he ordered a family pack, when he got home the green salad was off we could not consume the salad. I then called Nandos and asked to speak to the manager, he advised that he will get back to me soonest it is now almost a week later and he has not called me back. This happened on the 15th of November 2017 and it is the 20th of November

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Replies (1)
Nando's
Nando's's reply20 Nov 2017, 20:01
Official

Dear Tumiso,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)