No refund for non delivered order

I made an online order to Nandos KZN Varsity in Durban on the 19th of November 2018 at 20:10. My order went through online and funds were debited into my account. I waited for an email to be sent for confirmation of my order but it didn't come through. I then thought maybe there is a delay so I waited. An hour later I got a call from Nandos Florida Road in Durban and told me that the delivery amount paid was insufficient. I got confused and told them that the order was not made with them so I do not know what they were talking about. I then called the call centre and queried this and was informed that my order was rejected by KZN Varsity and transferred to Florida Road. This irritated me because they notified me after I had made contact with them and not prior when KZN Varsity rejected due to their deliveries ending at 20:00. Firstly Florida Road was not the closest Nandos to me for them to transfer my order. Florida Road then refused to do the delivery as they said my area was a danger zone and the fact that I had to pay extra for delivery of which I was not the one who transferred the order to them in the first place. The closest Nandos they could have transferred it to was Nandos Davenport as the delivery fee was going to be the same. I sent an email to Nandos customer care the next day but I have not received my refund to this day.