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Sameera S

1 reviews | Active since Jun 2014

08 Mar 2016, 17:41

NO PROPER WELL DONE CHICKEN

WHENEVER WE EAT AS NANDOS WE EAT AS A WHOLE FAMILY OF 6-EVERYTIME WE GO TO NANDOS WE ORDER TWO FULL CHCKENS,LIVERS,GARLIC ROLLS,WEDGES,SALAD AND COKE AND STRIPS AND RICE,MUST BE WELL DONE,HOT -EVERY TIME FOR THE THIRD TIME IN A ROW WE ORDERED IT WAS RAW INSIDE AND FULLY COOKED ON THE OUTSIDE ,YOU CAN SEE THE BLOOD OOZING OUT THE RAWNESS ITS PINK INSIDE,WE ARE DISSAPOINTED WITH THE SERVICE LEVEL-THEY TAKE THE CHICKEN BACK AND THEN WE LOOSE APPETITE-SOMETIEMS THE SECOND ROUND THEY BRING ITS THE SAMELIKE THE FIRST ROUND-THIS CANT BE GOING ON LIKE THIS-THE MANAGER IS HELPFUL AT NANDOS AND APOLOGETIC BUT OUR FAVV IS NANDOS AND IF THIS HAPPENS OVER AND OVER WE ARE GOING TO LOOSE INTEREST

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Replies (1)
Nando's
Nando's's reply09 Mar 2016, 08:57
Official
Hello smeera90,

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website.

Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays