NO ORDER!

On Sunday Evening 12 Nov 2017 I placed an order at Nandos Rivonia at 5.30PM for delivery. At 7.15pm my order hadn't arrived. The lady on the phone told me it would take 30 Mins but I gave them a bit of extra time. I called to find out where the order was, and was told theres no order. Upon speaking to the manager Bongani who basically told me I didn't place the order. I informed him why would i call to find out where it was if I never placed it. His simple response to me was theres nothing he can do the lady has knocked off. I told him I wanted my order for free which he told me he wouldn't do.

I feel the service is completely unacceptable. There is zero customer service, and clearly the person answering the phone was *********** . Bongani was unapologetic and to this day (Thursday) no one has called me to apologize. Its disgusting!

I order from Nandos Rivonia, at least once a week without fail, sometimes twice or even 3 times. The service is shocking, the food always arrives cold and now I will take my business elsewhere. I find it unacceptable that it was made out as if I didn't place the order which I clearly did!

You need to sort out this shocking store and I would like a reply. Im not sure how you can have people working there who are more interested in going home than placing orders!