1 reviews | Active since Aug 2011
No food after an hour!!!
Good morning. I visited Nando's at Sandown Retail Crossing in Parklands on Friday night. Seeing that the drive-through was pretty full, I parked my car and went inside to order takeout for supper. I placed an order for a full chicken with 3 sides for takeout at 20:03. I took a seat and waited to hear my number being called out. At 20:45, my number had still not been called out. I approached the staff member packing the orders and asked her to allocate my order because surely it should be done. There were people who had ordered after me and had already left the store. She rummaged through the takeaway packages and couldn't find my order. She offered no apology or empathy at the fact that I had been waiting for 45 mins already. She was rather unfriendly and proceeded to instruct the staff member working the grill to make my chicken for me. I asked her to please call the store manager so that I could discuss this with him/her. She told me "yes, the manager is coming". I took a seat again but noticed that she is not notifying anyone or letting them know that there's a customer waiting for the store manager. Luckily, I spotted a gentleman standing at the till-point, so I went up to him and saw that he was in fact the store manager. I pointed out the lady I spoke to and asked him if she had notified him of the issue I was having and he said no. I explained to him when I placed my order and that my food had not been made yet. He then asked the staff member where my order is to which she responded "it's finished". When I asked her to hand my food package to me, she couldn't do this because it obviously wasn't made and she was trying to let her manager think everything was fine when it was obviously not. After a full hour and a bit, I walked out of that store with no food!!! This kind of service is unacceptable - I really expected more. Nando's is not exactly cheap fast food joint, so I was very disappointed with the fact that I had to leave there with no food at all, especially since I had been patient because I could see the store was having a busy night. The store manager refunded my money, but I feel that with the level of service I received, he should have offered me my meal for free. To wait and hour and get nothing is putrid!
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team