1 reviews | Active since Mar 2011
No feedback on complaint
<p>On the 23/11/2016 I placed a complaint on HP regarding the size portions of their sides, as I ordered a sharing side and received a portion which was quivalent to a medium. This was quite dissapointing, misleading and at R35 quite a ******* as well. </p> <p> </p> <p>After my complaint I received a call from someone who did not even apologise but asked if i had proof, i advised them that i had pictures and emailed it ********** as well ********** <p> </p> <p>I then received an email 2 weeks from then stating that they did not receive the attachments. i sent them again and also included them on a different format. i then got a standard response to say they are dealing with it.</p> <p> </p> <p>I e-mailed them in December to find out if they had any feedback and the person i spoke to said that i should email the pics again, i advised them that it was sent to the e-mail addresses but they said they did not have access to it.</p> <p> </p> <p>i then e-mailed them again afer 2 weeks and no feedback. I e-mailed them in January again and no feedback.</p> <p> </p> <p>My understanding is that Nandos ignores all complaints and waits until you grow tired and eventually forget about it.</p> <p> </p> <p>They are quick to act with funny ads for current events but not so quick when it comes to customer satisfaction....sad really</p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Hi Nandos
Thank you for your copy and paste response, you clearly dont care about customer service.
Your 2 Shakes of a chickens tail is actually 5 days, so rather be upfront about it as I was only contacted today.
I received yet another copy and paste e-mail from your service team who has not bothered to check the details around this as they rep**** by once again asking me for a picture....i seriously doubt that anyone actually reads a complaint in that place.
Anyways I have forwarded the picture again and also contacted your call centre at 18:15 (13/02/2017) and the consultant who answered states that the picture was received and is visible. WOW: so you have basically had my information since November 2016 but yet chose to ignore it and instead kept asking for the very thing that you had......
What was the reason for this and why am I not getting the answers that I requested specifically around the misrepresentation of your adverts and menus.
This is absolutely putrid and horrid servicing offered by you.
Can i get the feedback that i deserve and can i also be contacted by your director or executives as I AM THROUGH WITH DEALING WITH YOUR INCOPETENT COMPLAINTS STAFF, who clearly do not know the meaning of the word complaint. I am also blindly assuming that your directors and or execs know the meaning however based on my request i will soon find out.
Also do not copy an paste or this will turn into a further complaint.
Hi Nandos
Thank you for your copy and paste response, you clearly dont care about customer service.
Your 2 Shakes of a chickens tail is actually 5 days, so rather be upfront about it as I was only contacted today.
I received yet another copy and paste e-mail from your service team who has not bothered to check the details around this as they rep**** by once again asking me for a picture....i seriously doubt that anyone actually reads a complaint in that place.
Anyways I have forwarded the picture again and also contacted your call centre at 18:15 (13/02/2017) and the consultant who answered states that the picture was received and is visible. WOW: so you have basically had my information since November 2016 but yet chose to ignore it and instead kept asking for the very thing that you had......
What was the reason for this and why am I not getting the answers that I requested specifically around the misrepresentation of your adverts and menus.
This is absolutely putrid and horrid servicing offered by you.
Can i get the feedback that i deserve and can i also be contacted by your director or executives as I AM THROUGH WITH DEALING WITH YOUR INCOPETENT COMPLAINTS STAFF, who clearly do not know the meaning of the word complaint. I am also blindly assuming that your directors and or execs know the meaning however based on my request i will soon find out.
Also do not copy an paste or this will turn into a further complaint.