No extra sauce n rolls not fresh

I must say I very disappointed with my food that I just bought from nandos maponya I asked for extra sauce and it was not added. The rolls are not fresh and no butter. I was looking forward enjoying my dinner I must say I was let down. Why is it when I ask for extra sauce at maponya they fail to add everytime This is the third time they forget. Can someone please train the staff to make sure they follow proper instructions from clients. And the rolls no man this is not acceptable. Imagine having to return my food in this COVID 19 pandemic.