ID
Izzy D

1 reviews | Active since Jan 2010

30 Sept 2018, 20:27

No delivery service at heidelberg Nandos... Bad bad bad

Clearly there's no sense of service at Nandos Heidelberg. I do not understand how an order delivery can take morethan an hour when i live just 5min away. This is not the first time this happens and even speaking with one of their managers on the phone was more frustrating. I had to call two times to find out what's happening with no one giving answers or a simple solution. Pathetic. No regard for loyal customers

0
Replies (1)
Nando's
Nando's's reply01 Oct 2018, 18:10
Official

Dear Zakkie,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)