No delivery for food

This is a second time getting a bad experience from Nando's Silverton.

Today I'm fed up they have lost me and my colleagues as a customer. I ordered at 12:54 got the ETA of 13:45. That never happened. What ****es me off the most I combined orders of my colleagues Nando's didn't deliver online it didn't even allow me to track order. I called the store to follow up on my order call was answered bya lady claiming to be a manager with a name of Tanisha or something. She said will follow up on my order, she didn't bother calling me back I called again she told me that the driver had other orders along my order he started somewhere else. He didn't arrived I called again I was told that the driver was lost he is on his way to me. We waited. No show up for the food I called again she said let me call the driver again in 5 minutes he will arrive. Still no delivery from the driver I called again hence other colleagues are knocking off and others their lunches are finished without having lunch then I was told that the driver had a Tyre puncture that was at 14:28 when I called again my colleagues left without eating others had to eat snacks as there wasn't anything they can get to eat immediately.. Nando's has lost me as a client I was really irritated as I was the one kept on calling them for update and yet they claim that they are calling but I had my phone and the work phone with me.

Worse now I had a R50 voucher from Absa rewards that I redeemed with them but now since the order was canceled nothing came back to me. Nando's Silverton it's the worse restaurant to order from its either your don't get food or they do wrong order

Regards Very angry client