PH
PAMELA H

1 reviews | Active since Apr 2017

15 Nov 2017, 15:06

NO DELIVERY

My colleague and myself ordered our meals from Nandos Arcadia Branch. We have been waiting for our lunch for two hours and secondly this is not the first time that the Arcadia Branch has failed on its delivery. We are so upset because we keep getting dissapointed by Nandos people. Their excuse was that they had a lot of orders. You could have simply let us know even before we place an order that you will not be able to deliver so that we can order from other places.

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Replies (1)
Nando's
Nando's's reply15 Nov 2017, 17:12
Official

Dear Pamela,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)