1 reviews | Active since Nov 2012
No accountability
I Ordered a meal over the phone today time 10.56 am at Nandos Horison *** . I spoke too a guy who asked my name too use as a reference which I gave as well as giving my phone number as reference . When I picked up my order Nandos Horison they said I never placed the order with them but thru the call centre , yet I phoned the r *** nr and the slip shows the time of my order as well as the time I left ( Order time 10.56am and time I left 11.44 am). I also spoke too the manager there . Which did nothing much too assist just said I have too place the order again there and wait 15 minutes . No I am sorry this miss understanding or let me see what went wrong . This is very upsetting type of attitude and service I am receiving from Nandos .When I returned too get my order I had too re order . The staff could suddenly pick up my first order . This is really ironic reason being why could this not been picked up before ?Really is this how you treat your clients ?
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,