AE
Asif E
1 reviews | Active since Jul 2015
06 Jul 2015, 11:44
Never Again
With a heavy heart I was unfortunatre enough to be turned of from one of my favourite franchisees,poor management that causes well established brands to loose complete focus on taste and customer service.<br> <br> I was at the above mentioned Nandos this past Sarurday evening, due to obvious reasons the establishment was inundated with patrons due to the fast having just opened in the muslim community. I placed my order at 17h15 (slip retained) and received my order an hour later. This still is mildly understandle based on the volume of people.<br> <br> What isnt acceptable is the fact that the meal still came ice cold, and i had to negotiate for cutlery for another 10min, calling on several staff members until i finally gave up. My son's burger had 3 miniscule pieces, or rather shards of chicken that barely covered half the bun (I have a pic to prove this). When i confronted management, I was informed that the shards are pre packed and shiped to store.I paid, asked that the meal be handed to someone else and walked out. <br> <br> So,after having to have fasted the day, opened it late and inevitably walked out, i resided to a drive thru on the way home and vowed to never walk into a Nandos again.<br> <br>
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Nando's's replyOfficial
06 Jul 2015, 13:06Hello asifupset,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
Nando's's reply06 Jul 2015, 13:06
Official
Hello asifupset,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,