Nando's Woodhill (Parkview) Fail!!!!

3 Days ago I ordered Dinner from Nando's Parkview (Woodhill Boulevard) I paid online at 18.22 and received an sms saying that it would be delivered by 19.10. I waited until 19.30 and called the store a few times until the cashier answered. I asked about my order and he said that the driver was on his way, I waited a further 20 mins and tried to call again when the call was eventually answered I received the same response, Eventually it was 8pm and I called and spoke to Wiseman who said that the driver was at fault for delivering other orders but he would be there soon. The driver eventually arrived at 8.15pm (2 hours later) and he said that the store messed up and "forgot" to make the order. On top of that there were items missing which the driver said he would go to get but he never returned. I tried to call the store but NO ONE ANSWERED again . I find this absolutely appalling, My money was taken without receiving all of my goods, the store didn't bother calling back to even offer an apology, I was **** to by both the staff member as well as the driver and to top it off - WE DIDNT EVEN EAT THE FOOD, my kids went to bed hungry because they fell asleep by the time the food got here. There was even a hair in the salad and the chicken was burned but very nicely marinated so I dont want to know what could have been done when I kept asking about MY order. Why would you charge R25 delivery when you deliver multiple orders at once - or not even at all. I would like a full refund because I spent over R400 on something I never ate/received only to be treated like a fool by staff because they didnt see the point in responding or calling back to rectify this issue - I sent multiple complaints to your customer service but have received no response and it has been 3 days already. You guys are always so quick to poke fun at other people with your witty marketing campaigns but you really should be checking your own coop first! This is not the first time it has happened either.