Nandos will eldoraigne uselessz

I placed a delivery order with Nandos eldoraigne at 3:45 pm. I was told it would take around 40-60mins decor then order to be prepared and delivered to my door. At 5pm I call the store to finds out where is my order and then lady Agnes who claimed to be the manager states the order left the store at 4:09pm and then Driver had 3 deliveries. I asked her to call him and see where he was but she stated tbhat nobody had his number and he was new so I must just wait for it. Later at 5:.20 I called again and spoken to some other guy who did not give his name but said he is Agnes's superior and told me that he does not know where his driver is and will start a new order for me and have it delivered for which I had to still pay and included a delivery charge of R20. So I would now receive food at 6:30 pm. Almost 3 hours after I called in. He was rude and did not want to give me any reasonable reason for tube delay. At 5:45 I get a bike at my door hooting like crazy. It was Nandos. The same guy who left at 4:09pm arrived with cold, soggy and horrible food which he wanted me to pay for. He came up with an excuse that he is new and didn't know where to go or something. How can a huge franchise like Nandos be so inefficient and useless?? This is pathetic service and not once did the manager or store even apologies for the delay!! The just kept making excuses and wasting my time. I will Now never support a Nandos again in my life and will continue to spread the word of how pathetic your service can be!! Catch a wake up Nandos eldoraigne!!