1 reviews | Active since Jan 2017

17 Jul 2019, 10:06

NANDO'S WHAT A JOKE

What a pathetic resturaunt. As my family and i are on our way travelling to our little get away, we stopped at Meyersdal Nando's wanting to order food for the road, i so regret not taking the lady's name!! As she informed me they only open at 10h00 and cannot assist me as yet. Please look at the time right now? It's 10h05 i was there at 09h55. Really showing away a customer because of 5 minutes and we were a whole family group of 10 peopel for who we wanted to order . What pathetic service. I honestly don't think I'll ever consider usinf nandos again. What happened to customer service. When i am at work whether its 5 minutes before i start or 5 minutes after i clocked out if there's work it comes first. And i mean what is 5 minutes. Really. Pathetic.

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Replies (1)
Nando's
Nando's's reply17 Jul 2019, 18:37
Official
 Dear  Toska

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. 

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. 

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. 

PERi-PERily yours, 

The Nando's customer care team 

Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)