1 reviews | Active since Aug 2017

18 Sept 2021, 22:01

Nandos WESTWOOD DISGUSTING

I had the absolutely worst experience ordering from Nandos Westwood Mall. The chicken was dry despite requesting extra sauce, the rolls were stale, the chicken strips and rice were smelling completely off and the coleslaw was dry. Apart from that I made over 10 calls to complain to the call center and when I finally got Westwood mall to call me back, at first the manager put the phone down on me and when called back I explained my dissatisfaction with the food. I am never ordering from them ever again. I was even told that they make the rice every morning and they store in fridge and their staff eat from it as well. Total disregard for my complaints about the other food items I ordered. NEVER ORDERING FROM THEM AGAIN!! They will leave you feeling sick, disappointed, embarrassed by guests and Food poisoning!!

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Replies (1)
Nando's
Nando's's reply19 Sept 2021, 15:06
Official
Good day
There’s more to Nando’s than delicious PERi-PERily chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 1