JA
Jameela A

1 reviews | Active since Jun 2018

01 Dec 2019, 16:03

Nandos Westville Mall awful food and service

The service and food received from the Westville Nandos was pathetic. They can never seem to get an order right! When I called in to ask them to provide us with the correct order, they advised me that there is nothing they can do. They blamed the delivery service. How do you blame a delivery service for overcooked dry chicken and the incorrect contents of the order!? Pathetic

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Replies (1)
Nando's
Nando's's reply02 Dec 2019, 15:36
Official
Dear Jameela

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)