1 reviews | Active since Dec 2016
Nando's Westgate horrid food and service
I went out with my family to grab a quick bite to eat and with us being at Westgate, Nando's was a no brainer. When my mom and I ordered our meals we both wanted cans of coke, the manager doesn't tell us he has no cans, he rather rings us up for the buddy bottle with out our permission, after payment my mom looks at the receipt and lets him know that we said cans of coke, he just stares and says he has no cans of coke only buddy, we didn't argue with him. Our food arrives my breast portion is so cold it seems they just warmed it up from the previous day. I let the manager know but he says nothing takes my plate and puts the already dry breast portion back on the grill and tells me to go sit down he will bring it, now when it returns it's drowning in sauce, it is very dry and still just warm and not hot. We ended up leave cause I was afraid my food would get spat into if I complained again to the manager. I have never experienced such terrible service from a Nando's. I honestly hope something is going to be done, it is unacceptable.
Dear Penelope Moila
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear Penelope Moila
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team