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Abdul M

1 reviews | Active since Mar 2020

17 May 2020, 17:45

Nandos, we don't have early birds.

My family and I are fasting. I placed an order at 14h00, requesting delivery at 16h30 - and I placed a comment stating not later than 17h00.

At 17h00 I called the store and spoke to a gentleman, named Collin. I provided him with the order number and he stated it will be with me shortly. Please note that I break fast at 17h14,and nothing was prepared to eat as we were confident our food would be here.

At 17h25, I called and requested to speak to a manager. To my surprise Collin is the manager and is completely oblivious as to what is going on. I asked Collin to read of the order the times and still no apology. Collin then advises me he is not sure which driver has my food, so he will call all of them and get back to me. It is now 17h42 and no call, no food and no apology!!! Last week a similar thing happen.

Alas! Nandos will lose me as a client and every person I now meet.

You like your play on words, I never knew you to enjoy playing with clients emotions as well!!!

0
Replies (2)
AM
Abdul M's update17 May 2020, 17:58
Reviewer Update
Here is an update. It is 17h58. No food. No call and no answer when I call.
Nando's
Nando's's reply19 May 2020, 10:31
Official
 Dear Abdul  There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care:              ***Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)