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Charmonay W

1 reviews | Active since Oct 2020

07 Dec 2020, 08:40

Nando's waterfront

On the 8th December 2020 my family and I went to Nando's in Waterfront Cape town. There services are so BAD!!!!!! They have no Covid 19 regulations in place if you really care about your health don't go there. We had to wait for a table and when we finally got one it was dirty there was empty plates on the table. I had to ask one of their workers 2 times to clean the table, they came with our food while the tables was dirty and I told one of the staff members we cant eat our food on a dirty table, she than put our open food down a separate table and went to go call the girl who was suppose to clean the table. Our food stood open for a few minutes, while there was bird flying around, plus there was a drain smell. When the girl finally came to clean the table I notice her cloth was dirty and dry and she used the same cloth to clean all the tables without any cleaning chemicals not even water to dip in the cloth. Than I asked her for sanitizer because we had to move the tables and chairs right ourself, she told me I can wash my hands inside I went in to wash my hand with just water, there was no hand wash nothing!!! We ended up eating cold food in a drain smelly place

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Replies (2)
CW
Charmonay W's update07 Dec 2020, 08:42
Reviewer Update
I mean the 6th December
Nando's
Nando's's reply07 Dec 2020, 13:13
Official
 Dear Charmonay, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care:              ***Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)