NANDOS WATERFALL DRIVE TRHU MIDRAND, BELOW ZERO CUSTOMER CARE

Nando's Waterfall Drive Thru, had the worst experience with them. I placed +R2k order at 11h24. The food was scheduled to have been delivered by 12h45. Closer to the time I tracked the order, was told the driver left 38 minutes ago, which was kinda alarming, for the restuarant is less than 10 minutes away from where the food was suppossed to be delivered at, 13h05 I called again, was told the driver never came however the driver will be leaving soon. 15 minutes later, they pretended not to hear me, calls were dropped etc. I made another attempt and some lady said the order is still there and by that time its was 13h32, and I had a boardroom full of hungry clients and executives. I drove to the restuarant, the order was still there and I was told that they can't void delivery fee, how.and whose fault was it? I feel they don't really care about their customers because from the time I placed an order to driving to the restuarant, nobody cared to call me back, all they did was drop calls. What would have happened had I not driven to the restuarant as each time somebody decided to talk and not drop the call, and being taken from pillar to post??? I told them in a nutshell, I shouldnt be paying for the food, if I had other options and time, I would have make other arrangements.