dP
darshini P

1 reviews | Active since Feb 2015

05 Feb 2015, 14:48

Nandos wasted my time

Good day ,<br> <br> I called Nandos Meyersdal to place an order , it rebooted to alberton as apparently the Nandos branch in meyersdal is under construction. Anyway I placed my order and then I explain to Charl , the man that took my order that the last order I placed , the driver needed to take R13.10 off my order. He says he will ask the driver ,the driver said he gave it to his manager : Txolani and he is on leave. Anyway I placed the order and left and cut the call ...because of all the frustration I forgot to pay with credit card.... ..then I called in and Charl say they do this so I said that's a problem ...anyway he directed me through the rude manager Trisha and she had a bad attitude said next time please order from Mr delivery ...I'm sorry to say but she is very rude and besides that I always pay online. The nandos branch also in brackendowns brings the terminal to me or else I pay with crediyt card.<br> <br> It is 1:30pm I am starving ..I just cancelled my order!!!!<br> <br> Thank you Nandos.<br> <br> <br> Darshini<br>

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Replies (1)
Nando's
Nando's's reply05 Feb 2015, 15:34
Official
Hello darshinip,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS - 59125.

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)