MM
Morufa M

1 reviews | Active since Jun 2012

11 May 2017, 04:18

Nandos Vryburg accuses me of *****ing wedges

<p>On the 6th I called in to order for myself and my colleagues. When the order was picked up as they dont deliver,upon arrival back at the office I realised that one of the meals was missing the peri wedges. I then picked up the phone to call in and say that my order was not complete. Then I was given to the manager by the name of Patrao.I then told him what the problem was and I indicated for the inconvenience caused that he arranges for the wedges to be brought to me. He then said he doesnt have transport I must come back. I then indicated I will not make another trip ,never mind the phone calls ,for just wedges. I demanded another meal given that now im spending more time and money on an order that was messed up by his store. After some deliberations and him refusing to either deliver the wedges or give me another meal if I have to drive back to the nandos, he decides to hang up on me. I then decide to get in my car and upon arrival he then accuses me of having taken the wedges. So basically "im lying the wedges where put in with my order im just looking to score another packet of wedges".At this point I waa fyming because firstly I had to make a second call to alert them then make another trip to go pick up wedges only to be accused of lying. The amount of money I spent on the phone call and the diesel,never mind the time taken from my work to go back to nandos for a packet of "****** wedges" this made me fume. He then left me st the counter and went on with his business. I contacted the customer care after a while he comes back n throws another meal at me. No apology nothing. I get a call back from customer care and to my suprise I get told this Patrao is the senior manager of the store. I indicated that im not happy with how the matter was supposedly resolved. I was then told the region manager would call me but 5 days later I havent heard anything. If this is the kind of managers that Nandos prides itself with then im sorry they are not worth my money.</p>

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Replies (1)
Nando's
Nando's's reply11 May 2017, 16:31
Official

Dear Morufa

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)