SL
Siyabulela L

1 reviews | Active since Jul 2023

01 Feb 2025, 22:29

Nandos Vergelegen Plein, Somerset West๐Ÿ‘Ž๐Ÿฝ๐Ÿ‘Ž๐Ÿฝ๐Ÿ‘Ž๐Ÿฝ๐Ÿšฎ

I am completely appalled and disappointed this evening. I placed an order online for collection and when I went to the restaurant to collect, the restaurant was closed. I didn't receive any communication from the restaurant or the online platform.Mind you the order has been paid for already via card. The person I found there simply told me that they are closed and to come back tomorrow to get my food..Just like that, and she proceeded to walk away from me.

I had to purchase another meal at another store that was 10km away from where I was.

My experience today left a bitter taste in my mouth and in my bank account. When I go there tomorrow, I will be demanding my refund and compensation for the additional expense I had to incur because of such unprofessionalism

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Replies (1)
SL
Siyabulela L's update13 Feb 2025, 12:08
Reviewer Update
This issue has still not been resolved and it will be 2 weeks tomorrow. I went back to the restaurant myself over a week ago and the manager promised me they there will be a refund made Into my bank account within 2 days. That has not happened and I have received zero communication from Nando's or the restaurant itself. I sent an email to customer care as well and there also I.did not receive any feedback.