SH
Sibusiso H

1 reviews | Active since Aug 2021

14 Oct 2024, 10:21

Nando's Vereeniging

**Nando's Vereeniging: A Disappointing Experience**

I recently visited Nando's in Vereeniging with my family, expecting a pleasant and relaxing lunch. Unfortunately, our experience was far from enjoyable.

While the restaurant wasn't crowded, the atmosphere quickly deteriorated upon the arrival of a large group of patrons, likely from Somalia or Ethiopia. The noise level escalated to an unbearable point, making conversation impossible. It was as if we were in a bustling pub rather than a family-friendly restaurant.

Despite the disruptive noise, the staff at Nando's seemed unconcerned. No effort was made to address the situation or request that the patrons lower their voices. This lack of intervention made our meal extremely unpleasant.

Given the negative experience and the apparent lack of consideration for other patrons, I doubt I will be returning to this particular Nando's location. It's a shame that such a seemingly simple request for a more peaceful dining environment was ignored.

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Replies (2)
Nando's
Nando's's reply14 Oct 2024, 13:24
Official
 Good Day Sibusiso
Thank you for your feedback on the Hello Peter website

We apologise for the poor service received.

We can confirm that we have directed your input to the relevant team who will get back to you asap.

Team Nando's 

Best regards,

SH
Sibusiso H's update14 Oct 2024, 16:24
Reviewer Update
Good day,

Thank you for your prompt attention to my concern. I appreciate the manager of Nando's Vereeniging reaching out to apologize. While I understand that mistakes happen, it will be difficult for me to return to the restaurant anytime soon due to the unfortunate incident. I hope that this experience can be used to ensure that similar situations are avoided in the future. Thank you...