Nando's Useless service Beware!!!

Ordered food at the call centre and were told to collect it at Kyalami Corner. When we arrived, the useless staff member wanted a reference number which wasnt given to my wife. When i asked for the manager, she found the order, which was half packed. Her answer was that they pack some of the items and wait for the customer and then make the rest. 20 min later the order was ready, but incomplete. Only after causing a scene did they call the manager who gave me the standard South African answer ." Im sorry". So Nandos pack some of your items and let them stand for no reason. Surely this is a health risk. To keep your cusroner waiting unnecessary in your store is a further covid health risk. No Covid protocols were followed either with all the delivery staff waiting in the small area where the walk in customers go through. This was my first visit back to Nandos since July last year when they messed up that order as well. If i can give you any advise, Dont use Nandos Kyalami Corner. There are many other restraunts in the area who want business and can deliver. Whilebi am writing this my wife is still trying to get hold of a manager at Nandos and is being pushed from pillar to post hoping the problem will go away. When i asked for a senior mangers number who could help i was told that they cannot give out that information. Perhaps they dont have any staff that can do their jobs. WELL DONE NANDO's.