mN
mumtaz N

1 reviews | Active since Mar 2015

26 Jul 2015, 21:24

NANDOS U SUCK!!!

This is the second incident regarding nandos and its upsetting! For starters- the food, the staff and management SUCKS!! The 1st time my husband ordered lunch for me which was suppose to be delivered as I work down the road from nandos! My order got there an hour later, yet it doesn't take 5 minutes to get to where I am. And then the 2nd incident, on a Saturday, 2015-07-25, I ordered supper, a family meal. I placed my order at 4pm, an hour later I called to find out what's going on, to my surprise, my order had not left.. The person whom assisted me, percy, said that they have a lot of customers to deliver food to. (That's shockiing! What am I?) I requested to speak to the manager (Clermon), who couldn't give me a time delay as to when my food will arrive. Then spoke to a lady by the name of Fatima, she assisted me.. My foor arrived at 17:50. (Take note, I live in the area) . So it takes Nandos Ladium, hours to do a delivery. That's PATHETIC!!!! They should close down!!! When my food arrived, it was cold! The chicken that's was suppse to be MILD, was HOT! My 3 year old daughter kept complaing!!! I hate u NANDOS!!! Please close down, service has never been so POOR in the past!!!!

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Replies (1)
Nando's
Nando's's reply27 Jul 2015, 08:54
Official
Hello mumty,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)

Best regards,