SN
Shirley N

1 reviews | Active since Nov 2019

23 May 2020, 10:38

Nandos Thornhill awful food

Order 468705, I ordered full chicken with wedges n spinach, also kota chicken with roll n chips, the spinach tasted old, immediately when I open it I could smell that old taste from the fridge, I asked for extra basting OMG it was watery when I get home it had spilled all over the bag, on top of that was waiting for delivery, the promised time had passed didn't mind given the situation we were in, until I called the shop that's when was told there is no driver I must come collect at the shop, so if I didn't call would have waited for decade to get the food, all this happened at Nandos Thornhill in Polokwane. I an not happy at I feel like my 280.00 went to the drain, my 7 year old kid could also hear the awful taste of the spinach, we love tangy n tomato but yesterday it tasted like something else.

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Replies (1)
Nando's
Nando's's reply24 May 2020, 11:17
Official
 Good day Shirley,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
 
PERi-PERily yours,
 
The Nando's Customer Care Team
 
Customer care:              ***
Operating hours:           Monday – Sunday, 9am – 6pm (Including public holidays)