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Phumudzo M
1 reviews | Active since Nov 2018
19 Dec 2020, 11:04
Nando's Thavhani terrible service
The drive through experience was terrible.
First the area where you're supposed to place an order is inconspicuous making it easy to miss. You're then not allowed to place an order at the payment window and are forced to go through the drive-thru again. This is made worse because of the cars ahead of you who take too long to be processed.
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Nando's's replyOfficial
19 Dec 2020, 21:26 Dear Phumudzo, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply19 Dec 2020, 21:26
Official
Dear Phumudzo, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)