Nandos Terrible Experience

08-02-2021 At 12:08 I called Nandos Lenasia Signet Terrace on ***. This was directed to a call centre to place an order. I ordered: 1 Full Chicken cut into 8 pieces, well done with extra sauce & 4 Sides. Rolls Coleslaw Corn Peri Peri Spinach Thereafter at 12:12 I received the following message: Ola! Come and grab your order from Lenasia Signet Terrace at around 12:30. Pls collect IN the restaurant. Order number 5309/285349. For queries: *** See your order online: https://tinyurl.com/y6dw3vsj

Upon arrival at the store there was a temperature screening and I was asked to use hand sanitiser. At the counter there was a cashier by the name of Ntombi, very unfriendly and seemed as though she was being trained. I gave her my order number and was asked in a rude manner to take a seat while she goes to check on my order. After sitting for a while I seen my order had been quite delayed and enquired further. Attached you will see the pic of 3 staff members fumbling with my already delayed order and packing it. I finally Received my order at 12:38 by Ntombi. The counter to collect my order had no screen between Nandos Staff & Customer. She she came handing me my order in a scrambling manner and walked off. I then called her again and asked if all my items were there and if I could leave she said yes.

Upon arrival at home my order was accompanied with 4 Butters, 2 Plastic Forks & Knives. The food was cold, the Chicken and coleslaw were both dry, and the corn had hardly any flavour. The rolls weren’t fresh either and were given in a paper bag, I’m not sure if this contributed to the rolls tasting Stale.

All in all I found this experience extremely unpleasant and I’m totally put off Nandos aside from my Money wasted.

Nandos South Africa Your Standards, Service & Quality Have Plummeted.