jG
jade G
1 reviews | Active since Nov 2013
26 Aug 2022, 19:54
Nandos takes your money and doesn't deliver REPEATEDLY
I have repeatedly emailed Nandos but no reply. The Plattekloof branch constantly leaves items that you PAID for out. Nandos takes your money and doesn't deliver. When you email them they don't reply yet they respond that you should email them. Today our order is taking over an hour and 30 minutes to arrive. I called the store no answer. The contact center just transfers the call without a care. It's ridiculous. The manager is sweet but this I terrible service. I calculated that out of the 15 orders I've placed with this store more than 8 was missing items or wrong.
Helpful (0)
Replies (1)0
Replies (1)
Nando's's replyOfficial
27 Aug 2022, 16:38Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09 am – 10 pm (Including public holidays
Nando's's reply27 Aug 2022, 16:38
Official
Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09 am – 10 pm (Including public holidays