Nando's Sunward Park and Contact Center

On Saturday the 11/08/2018 afternoon at 13:08 I called the Nando's contact center on ********** 144 to place an order, firstly the consultants there are ***********, and don't have telephone etiquette. Order was taken and was told it would take 30 - 45 minutes to be delivered. Once again it happened as its the second time this has happened. My order was not delivered on time after 2 hours of waiting for it, called again and spoke to the call center manager Antonio who promised to call the Sunwardpark Nandos to find out where my order was, and yes, he never returned my call, his reason was that Sunward isn't answering the phone and he cannot get through to anyone, to follow up on my order. Ended up calling the Sunwardpark franchise myself on ********** of which I was able to get through to. Spoke to Khanyisile who said she was the manager on duty at that time, to ask where my order was. She had the worst attitude, spoke to me so fast just to get me off the line just so she can check where my order was. Firstly she did not take down my number to track my order and had no idea what it is that I had ordered. After 15 minutes, I call her back to follow up on my order. Only then she asks all relevant questions and only to find out after 2 hours 30 minutes that my order never reached them. Antonio on the other had advised that my order went through but Khanyisile had not received it. My order only arrived after 3 hours of my calling and following up on them, not even once did they apologise or call me back to let me know what is going on. Why have a call center to place orders through when the system does not work, they dont give you an order number or a till slip when they deliver the food. At the end of it all I told Khanyisile the manger of the Sunwardpark Nando's that I will NOT pay for my order, Antonio and herself would have to sort it out. I will never buy food from Nando's Sunwardpark or use their delivery system as its the most poor service I have ever come across!!!