kM
klaas M

1 reviews | Active since Feb 2017

18 Feb 2017, 23:30

nandos sunnypark Bad Service

<p>I'm extremely unhappy about the service rendered at Nandos Sunnypark</p> <p>We bought food (takeaway) and were not told that there's no salt and sauces but the most annoying part was the fact that the cashier did not bother to alert us that ther's no salt, sauces and serviettes and she had an uncalled for attitude when we asked about the salts etc...and we were told to just pour the ones that were on the tables.</p> <p>We then asked to speak to the manager who apologised sympethetically as opposed to the cashier who rudly told us to pour the salts oursleves.</p> <p>I cannot imagine how I would have felt had I gotten to the hotel and had to eat my fries as dry as they were...such treatment is uacceptable especially from Nandos.</p>

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Replies (1)
Nando's
Nando's's reply19 Feb 2017, 11:15
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team