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Roger R

1 reviews | Active since Mar 2010

05 May 2024, 21:06

Nando;s Sundown, guaranteed to take ur money without the flavour.

Purchased at Nando's Sandown one Chicken Pita (xtra hot) and one carnival chicken burger Moz Paprika. I was there 5th May at 19h30. Very unprofessional front of house. Tried asking about the menu but was met either with a stare or just non responsive. We eventually gave up and just ordered the above. Thank goodness we ordered nothing more. Firstly whilst waiting we had to endure a lot of screaming from the staff, totally unnecessary. not taking loudly but actually screaming at one another. Wow! Well we got our food, went home. What ******* food. My burger equated to hospital food, zero flavour and I am still looking for the Moz Paprika. My wifes pita which was supposed to be not hot but xtra hot, was neither. Just bland salted chicken with no flavour. Hospital food. Nando's should be ashamed not only of their product but of the staff this franchise employs.. I cant say I am disappointed. Rather furious for being taken for a ride. Goodbye Nando's

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Roger R's update09 May 2024, 18:17
Reviewer Update
Thank you for that, however it is now 9th May and needless to say that besides the Customer service agent telling me that the store manager would contact me after getting permission to pass on my contact details, nothing has transpired - which re inforces my assessment that clients are inconsequential and irrelevant and so the poor service just continues.This unfortunately not only is a reflection on that Nando's franchise as being below mediocre in every aspecct, but the fact that 4 days have gone by and not even customer service followed up whether the store even cared to comply, inspires no confidence in the Nando's brand going forward. All this money spent on advertising is a waste if customers receive this type of product and this very poor service.